Shipping and Free Delivery in Canada

Shipping & Free Delivery (Canada)

How we ship traffic-safety gear across Canada, how free delivery works in Ontario & Québec, what counts as oversize/heavy, and what to expect for lead times and appointments.

Ontario • Québec Focus Parcel, LTL & Truck Curbside Delivery EN/FR Support

Straight talk: Free delivery isn’t magic — it’s about zone + order size + item type. Oversize and remote areas may need a freight quote. The cart will always show the current offer.

1) Where we deliver & free-delivery zones

Primary service area: Ontario & Québec (most metro and corridor locations).

Ontario postal prefixes typically served: K • L • M • N • P
Québec postal prefixes typically served: G • H • J

Canada-wide parcel shipping is available for many items. LTL freight to other provinces is case-by-case.

Zone	Examples	Notes
Metro/GTA–Montréal corridors	GTA, Hamilton, Kitchener, Ottawa; Montréal, Laval, Québec City	Free delivery offered when cart meets the current threshold
Regional ON/QC	Kingston, London, Windsor, Sherbrooke, Trois-Rivières	Free or reduced freight based on cart and items
Other provinces	MB, SK, AB, BC, Atlantic	Parcel/LTL quoted at checkout or by email

Important: The cart/checkout displays the current free-delivery threshold and any promos for your address.

Need the coverage map details? See Free Delivery Coverage — Ontario & Québec.

2) What qualifies for free delivery

Order value threshold: displayed in cart/checkout. Thresholds may vary by address and item type.
Eligible items: most cones, posts, belts, small barriers, signs/boards, portable lamps.
Not eligible: oversize/heavy (see below), custom print orders, rush handling, remote/rural surcharges.
One address, curbside: free delivery covers a single stop with curbside or dock delivery during business hours.

3) Service levels & lead times

Processing time: most in-stock orders ship within 1 business day. Custom print adds proof/production time.

Metro ON/QC: typical transit 1–3 business days.
Regional ON/QC: 2–5 business days.
Other provinces/remote: as quoted at checkout.

Carriers: major parcel carriers and LTL freight. You’ll receive tracking when your order ships.

Weather, construction detours, and carrier volume can add time.
Holidays and inventory transfers may shift ship dates; we’ll notify you.

4) Oversize/heavy items & exceptions

Examples: long posts/rails, large barriers, full pallets of cones, wheel stops, heavy cable ramps.
These may ship via LTL on pallet and can be excluded from free delivery depending on address.
Access limits: narrow streets, height/weight limits, or restricted sites can require special equipment.
Hazardous materials: we don’t ship hazmat; batteries ship inside compliant solar lamps only.

5) Appointment, liftgate & site access

Curbside/dock service: standard. Driver offloads to ground at curb/dock. Inside delivery is not included.
Liftgate: add if you have no dock/forklift for pallets.
Appointment/call-ahead: available on request for LTL; may extend lead time.
Job sites: provide gate codes, contact names, and working hours to avoid re-delivery fees.

6) Remote, northern & construction sites

Remote/rural: addresses outside normal carrier networks or with ferry/air legs may have surcharges and longer transit.
Northern territories: some items are freight-quote only; we’ll confirm best routing.
Construction closures: if a site is unavailable at delivery, carriers may charge re-delivery/hold fees.

7) Tracking, damage & shortages

Tracking: emailed when your order ships. Check spam if you don’t see it.
Inspect at delivery: count cartons/pallets; note any visible damage on the driver’s paperwork (BOL) before signing.
Report issues fast: contact us within 48 hours with photos so we can resolve with the carrier.

8) Returns & exchanges (link)

See our policy here: Returns & Warranty. For freight returns, re-pack on the pallet when possible.

9) EN/FR notes & contact

EN/FR documents: we can provide bilingual packing slips and delivery notes on request.
Questions or time-critical deliveries? Contact Support with your PO/order number.

10) Legal / policy notes

This page summarizes how shipping and free delivery typically work. It is informational and not a contract. Offers, thresholds, and service areas can change; the cart/checkout and order confirmation are the controlling terms for a specific order. Carriers may apply remote, address-correction, appointment, liftgate, residential, or re-delivery surcharges. All amounts are in CAD. Where a written quote, tender, or contract sets shipping terms, that document prevails.