Returns and Warranty — How We Handle Issues in Canada
Returns & Warranty — How We Handle Issues (Canada)
1) Return window & eligibility
- Return window: request within 30 days of delivery.
- Condition: new, unused, in original packaging with all parts/hardware.
- Proof: order/PO number and photos (item, label, issue).
2) How to start a return/exchange
- Go to Contact Support or reply to your order email.
- Include: order/PO, item SKU, qty, problem summary, photos.
- We’ll confirm next steps (replacement, exchange, return label, or pickup for LTL).
3) Damaged in transit (parcel/LTL)
- At delivery: count cartons/pallets; note visible damage on the carrier slip/BOL before signing.
- Report within 48 h: send photos of the box/pallet, label, and damaged item.
- Resolution: we replace/credit and handle the carrier claim. Keep packaging until we advise.
4) Wrong/short/over shipments
- Wrong item: we send the correct item and a prepaid label/pickup for the wrong one.
- Short shipment: we ship the missing quantity or credit you.
- Over shipment: tell us; we’ll arrange pickup or offer to keep at adjusted price.
5) Warranty coverage & timeframe
| Category | Typical coverage | Examples |
|---|---|---|
| Traffic cones/posts | Defects in materials/workmanship on arrival | Split seam out of box; base won’t seat |
| Barriers/belt posts | Hardware/cassette defects on arrival | Belt won’t retract; cracked foot at delivery |
| Reflective signs/boards | Print/laminate defects on arrival | Peeling sheeting out of box |
| Solar warning lamps | DOA electronics on arrival | No charge/flash 24 h after full charge |
| Cable protectors | Hinge/mold defects on arrival | Warped section on delivery |
Normal wear (UV fading, scratches, salt corrosion, battery capacity loss over time) isn’t a defect. If the issue shows up immediately on delivery, we’ll make it right.
6) What’s not returnable
- Used/installed items (unless verified defective on arrival).
- Custom-printed or made-to-order products (your logo/text), unless we made an error.
- Cut-to-length goods (chains, tapes) unless defective out of box.
- Clearance/final sale items (marked at checkout).
7) Refund timing & restocking
- Refund timing: once returned items are inspected, refunds post to the original payment method (bank/card timing applies).
- Restocking: up to 15% on buyer’s remorse or non-defective returns to cover inspection/repacks.
- No restocking on our error or carrier damage.
8) Packaging & return shipping
- Use original packaging when possible; include all parts/hardware.
- For pallet/LTL returns, re-stack and strap; we’ll arrange pickup if we issued a return.
- Buyer pays return freight for remorse/selection changes; we pay for defects, our errors, and carrier damage.
9) EN/FR notes & contact
- EN/FR support: we can handle returns in English or French. Documents available upon request.
- Start here: Contact Support — include order/PO, photos, and your preferred resolution (replace, exchange, refund).
10) Policy & legal notes
This page summarizes our returns and warranty approach. It is informational and not a contract. Where an order confirmation, quote, tender, or written agreement sets different terms, that document prevails. Items must be returned in resalable condition unless defective on arrival. Damage-in-transit claims require timely notice and photos. All amounts in CAD.
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The Biri Group is a supplier of building materials that specializes in the production and manufacture of road and traffic safety products, including traffic signs, building materials, and hoses.
At Biri Group, we are dedicated to providing innovative solutions for road and traffic safety. Our portfolio includes a wide range of products, including traffic signs, building materials, and hoses. Our state-of-the-art production and manufacturing unit, Biri Industries, located in RAK, allows us to efficiently produce products to meet the demands of the market.
Our commitment to excellence extends beyond just our products. We believe in building long-lasting relationships with our customers and partners and providing exceptional customer service. Our team of experts is always available to assist with any questions or concerns and provide guidance on selecting the right product for your needs.
At Biri Group, we are constantly striving to improve and offer better, stronger products. We take pride in our ability to adapt to the changing market and provide innovative solutions to meet the evolving needs of our customers.
Thank you for considering Biri Group for your traffic safety needs. We look forward to the opportunity to serve you and help make your roads safer.